To all my fellow public servants joining this year’s Government Quality Management Program (GQMP) Conference, good morning.
Assalamu alaikum wa Rahmatullahi wa Barakatuh.
First, allow me to thank the Development Academy of the Philippines for organizing this significant event that provides a platform for experts, government officials, and public and private sector representatives to connect, share insights, and strategize for continuous public service improvement.
Throughout the conference, we have shown that while we already deliver standardized and high-quality services to our citizens, we continuously seek to reach new heights to give the best services that our people desire and deserve.
This conference plays a crucial role in achieving this goal. It taught us [that] to improve, we must look back on our journey to gain insights into the current issues and trends and appreciate the recent developments in quality management, performance improvement, and technology integration.
Since its establishment in 2006, the GQMP has made significant strides in ensuring effective and efficient operations in government services. Specifically, 72.5 percent of agencies have adopted a Quality Management System (QMS) certifiable to the ISO 9001:2015 standard. We have also provided capacity-building grants to 201 beneficiary agencies, resulting in almost 12,500 trained government participants. We likewise conducted conferences, courses, surveys, and published manuals and materials on QMS and quality workplace standards. With these achievements, we can see our vision of enhancing public sector organizations’ services coming to fruition.
Aside from this, we learned that we must embrace the present as an opportunity for growth and innovation. There’s no better time to engage in comprehensive discussions and learn from one another’s best practices than the present. So, I hope that the outstanding and innovative reforms shared by the 2024 Government Best Practice Recognition (GBPR) awardees inspired you to adopt what works best and transform that inspiration into actionable strategies appropriate to your communities. Congratulations on your well-deserved award!
Finally, we must build a brighter future where our systems are sustained and tailored to meet the needs of a rapidly changing world.
As Chairperson of the Government Quality Management Committee, I call on each of us to work together in implementing our program plan for the next two years. Let us ensure that improvements in public sector services translate to an actual and meaningful impact on the lives of Filipinos.
We will launch a nationwide campaign focused on improving government quality to foster a quality-oriented and people-centered mindset. This will help us create a standard of quality service in government that all agencies will uphold—aligned with our vision of a Bagong Pilipinas where citizens can expect the best service at all times and at all levels of government.
Moreover, our beneficiary agencies can expect continuous technical assistance in establishing and improving their QMS. Even better, we will ensure that their QMS implementation aligns with sector-specific international standards!
For the local government units, we will pursue Integral Quality Management and/or province-wide QMS and service quality improvement using the design thinking approach.
So, we have many plans for GQMP, but we also know that we have a long road ahead. Remember: the future of performance excellence in the public sector is our shared responsibility and requires our collective commitment. Together, let us build on our gains to move beyond traditional quality management strategies, elevate public service standards, and ensure that our efforts lead to meaningful outcomes for all Filipinos.
Thank you very much. Mabuhay ang GQMP! Mabuhay ang Pilipino at ang Bagong Pilipinas!
Wabillahi Tawfiq Wal Hidaya, Wasalamu alaikum wa rahmatullahi wa Barakatuhu.
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